control of your future
for Pay" - David Maister Interview
services are no longer being designed, priced and offered to the public
based on what the profession deems suitable or appropriate. "Quality"
or "value" in the mind of your customer or client is different –
sometimes radically so – from
the way that you perceived “quality” or “value” with respect to
the same product or service. Demand for legal services are now
based on what the consumer of legal services wants and is willing to pay.
In these times when most companies are experimenting with new
procedures, inventing and testing new technologies to satisfy customer
demands, to enter new markets, and to gain an advantage over competition,
law firms are being forced to avoid the mistakes of looking for the seeds
of tomorrow in yesterday's fields. We must put aside “
” thinking and compete according to
totally new rules in order to deliver a broader range of services."
is Happening to Your World"
York State Bar News, July 2001
Competency-based Performance Standards
key to law firm survival in the twenty-first century will continue to be
based on how firms "leverage" their activities to create value
for the client. The legal marketplace worldwide is entering an era in
which some of the top service providers will be rewarded handsomely, while
others will be severely penalized.
command-and-control corporate model will not carry us into the
twenty-first century. In a world of increasing interdependence and rapid
change, it is no longer possible to figure it out from the top.
Increasingly, successful organizations are building competitive advantage
through less controlling and more learning - that is, through continually
creating and sharing new knowledge.
M. Senge, Professor
Institute of Technology
Creating New Competitive Space for the Legal
prides itself on building small leadership communities within the legal
profession, who will have profound impact on the future of law firm
leadership. The identification and acquisition of leadership skills needed
to manage these increasingly diverse teams will continue to challenge the
profession, as we seek to find innovative ways to grow a business in this
ever changing legal and business environments.
Development Workshop, 1997
Staffing for Technology
John Kotter and James Heskett, two of the world’s foremost experts on
business leadership, “Culture can have powerful consequences, especially
when they are strong. They can enable a group to take rapid and
coordinated action against a competitor or for a customer. They can also
lead intelligent people to walk, in concert, off a cliff."
Culture and Performance (New York: Free Press, 1992)